Three roles, one audit trail.
Insurance coordinators book in advance. Dispatch assigns verified drivers. Finance receives a claim-tagged invoice — every status change time-stamped in Care Drive.
From booking to invoice.
Coordinator creates booking
Pickup, destination, member, claim, vehicle class and approval level — all pre-scheduled in advance.
Dispatch assigns verified driver
Care Drive routes the job to the nearest compliant owner-driver; operators can reassign in seconds.
Trip completes, invoice posts
Live status updates through the lifecycle; on completion the job appears on the next claim-tagged invoice.
Every status, tracked.
Pending dispatch
Coordinator creates the booking; awaiting assignment.
Assigned
A verified, compliant driver accepts the job.
En route
Driver is travelling to the pickup location.
Passenger on board
Member is in the vehicle; destination in progress.
Completed
Trip finished; job ready for invoicing.
Cancelled
Booking cancelled with audit trail retained.
Nationwide network. Locally verified drivers.
Verified owner-drivers across every Australian capital and major regional centre.
- Sydney
- Melbourne
- Brisbane
- Perth
- Adelaide
- Canberra
- Gold Coast
- Hobart
Asked & answered.
Operational questions from coordinators, finance and clinical teams.
Talk to partnershipsIs Care Drive real-time ride hailing like Uber?+
No. Care Drive is a dispatch and scheduling platform. Insurance coordinators create bookings in advance, and verified drivers accept assigned jobs — built for planned medical transport, not consumer hailing.
Who can create bookings?+
Authenticated insurance coordinators and internal dispatch operators. Members do not self-book; they receive trip details from their coordinator and live status updates on the day.
How are drivers vetted?+
Every owner-driver completes document verification — licence, vehicle registration, insurance, accreditation and clinical-area training — before they can accept their first job.
How does billing work?+
Care Drive is invoice-based. Jobs are tagged to a claim, member or program and consolidated into a single invoice your finance team can reconcile and export.
Book a walkthrough of Care Drive.
We'll demo bookings, dispatch, compliance and invoicing with sample data.