01
Pre-scheduled, not hailed
Every job is planned in advance. No surge, no scrambling — built for medical schedules, not consumer convenience.
About Care DriveEst. 2009 · Multi-tenant SaaS
A medical transport platform built for insurers.
Care Drive is the operating system insurance companies use to arrange transport for injured and insured members — pre-scheduled jobs, verified owner-drivers, dispatch operations and claim-tagged invoicing in one platform.
40+
Insurer tenants
62K
Jobs / month
100%
Driver verification
Verified driver
James — 9 years on the network · 4,200 jobs completed
The story
Built one job at a time.
Care Drive started as a dispatch service for hospital and clinic transport — and grew into the multi-tenant medical transportation platform Australian insurers now run their member-transport programs on.
Every owner-driver on the network is contracted and document-verified. Every job is pre-scheduled, claim-tagged and audit-ready. Every invoice line maps back to a member and a program. None of it is left to a phone call.
We answer to the claims teams, the coordinators and the members they're moving.
What we hold to
Six operating principles.
The rules baked into how the platform dispatches, audits and bills — not slogans on a wall.
02
Verified by default
Driver licences, insurance and accreditation are platform-audited before a job can be accepted.
03
Member-first care
Discreet drivers, accessibility fleet and assisted boarding — because the people we move are often unwell or recovering.
04
Network coverage
Verified owner-drivers in every capital and most regional centres — so coordinators can place a job anywhere.
05
Operationally sustainable
Hybrid and EV vehicles available; emissions-per-trip reportable to corporate sustainability programs.
06
Audit-ready
Every booking, assignment, status change and invoice line is timestamped and exportable.
Milestones
Fifteen years, one operating system.
From a dispatch desk to a multi-tenant SaaS platform — built deliberately, on the back of real claims teams.
- 2009Chapter 01
Founded in Melbourne
Started as a dispatch service for hospital and clinic transport.
- 2014Chapter 02
Multi-tenant platform launches
Rebuilt as software — first insurer tenant onboards.
- 2018Chapter 03
Driver verification engine
In-platform document audit and compliance-gated dispatch ship.
- 2021Chapter 04
Claim-tied invoicing
Per-claim, per-member billing — consolidated export to finance systems.
- 2024Chapter 05
Mobile coordinator console
Mobile apps for coordinators, drivers and members; member status updates without an app install.
Leadership
The people answering the phone.
MH
Marcus Hale
01Founder & CEO
Twenty years in patient-transport operations and insurance partnerships.
AR
Anika Roy
02Head of Platform
Built the compliance-gated dispatch engine from the ground up.
JO
James Okafor
03Head of Driver Network
Runs accreditation, training and onboarding for verified owner-drivers.
LV
Lena Voss
04Head of Partnerships
Former claims operations lead at a national insurer.
"Care Drive is the only transport partner we've used where compliance, dispatch and invoicing all live in the same place. Our coordinators stopped chasing drivers months ago."
Get in touch
See the platform on a real workflow.
A 15-minute guided demo with sample data — coordinator console, driver verification, dispatch and invoicing.